Operations Systems01
Scalable Workflows Across the Business
Designed and documented workflows across customer service, operations, fulfillment, and team management for founder led companies.
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Now accepting one new founder this quarter
Your dedicated operations partner. Built to scale with you.
I work with one founder at a time, embedded in your business like a right hand. Operations, projects, teams, customer experience, and the hundred loose ends in between. You focus on the vision. I make sure it ships.
0+
Years Experience
0+
Projects Supported
1:1
Dedicated Partnership
Remote
Operating Worldwide
Operations Strategy
Order Management
Founder Associate
SOP Development
Customer Experience
Project Coordination
Executive Support
Remote Team Leadership
Process Optimization
KPI Reporting
Operations Strategy
Order Management
Founder Associate
SOP Development
Customer Experience
Project Coordination
Executive Support
Remote Team Leadership
Process Optimization
KPI Reporting
Based in
Remote · Worldwide
About
Hi, I'm Kim. Your operations partner, not another agency.
I partner with founders across industries to bring order to the chaos of a growing business. Operations, projects, teams, executive support, customer experience, and the systems that hold it all together. When you work with me, you get me. No handoffs, no junior staff, no divided attention.
My background spans ecommerce, services, digital brands, and founder led companies. The common thread: I build the operational backbone that lets ambitious founders move faster, hire smarter, and scale without burning out.
Operations StrategyFounder SupportExecutive AssistanceProject ManagementSOPsTeam LeadershipCustomer ExperienceProcess ImprovementDigital MarketingContent Strategy
What I Do
A full operational stack, delivered by one trusted partner.
Every service is delivered personally, tailored to your business, and built on one principle: clear systems make growth predictable.
01
Operations Management
- SOP Creation
- Workflow Design
- Team Coordination
- Vendor Management
- Performance Tracking
- Process Docs
02
Founder Associate
- Executive Support
- Inbox & Calendar
- Meeting Coordination
- Project Tracking
- Team Follow-Up
- KPI Reporting
- Business Research
03
Project Management
- Roadmapping
- Cross-Team Execution
- Launch Coordination
- Timeline Ownership
- Status Reporting
- Stakeholder Comms
04
Ecommerce & Growth
- Order Operations
- Customer Experience
- Fulfillment Coordination
- Returns & Refunds
- Marketing Ops
- Content Systems
05
Virtual Assistant
- Inbox & Calendar Management
- Research & Data Entry
- Customer Support
- Social Media Assistance
- Travel & Booking
- General Administration
06
AI & Automation
- ChatGPT Workflows
- Claude
- Automation Systems
- Business Process Automation
- AI-assisted Reporting
Experience
A track record of building operations that actually scale.
Recent
Day One Electro Gummies
Ecommerce Operations & Business Support
- Managed Shopify operations and storefront workflows
- Coordinated customer support and order management
- Worked with suppliers and vendors on inventory
- Supported marketing and growth initiatives
- Improved operational efficiency end-to-end
Recent
1921 Movement
Operations & Brand Support
- Supported day-to-day operations and project coordination
- Helped streamline internal workflows and documentation
- Coordinated content, community, and brand initiatives
- Assisted leadership with execution and follow-through
Recent
Clutch.co
Content & Operations Support
- Produced and coordinated content across the platform
- Managed editorial workflows and publishing schedules
- Supported research, data entry, and quality checks
- Collaborated cross-functionally to keep content shipping on time
Prior
Electrogummies
Operations & Growth
- Ecommerce operations and order management
- Customer journey optimization
- Marketing coordination and SOP creation
- Cross-team execution support
Ongoing
Founder Support, Select Clients
Executive & Administrative Support
- Managed inboxes, calendars, and travel arrangements for busy founders
- Handled research, data entry, and document preparation
- Provided customer support and community management
- Assisted with social media scheduling and content coordination
- Maintained organization across tools like Notion, Google Workspace, and Slack
Prior
Digital Marketing Engagements
Strategy & Execution
- Social media strategy and content planning
- Campaign execution and community management
- Brand growth and content systems
Featured Projects
Selected work building the operational backbone for founder led businesses.
Content & Growth02
Content Systems That Compound
Built content systems and marketing processes that improved consistency, output, and engagement.
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Remote Teams03
Accountability for Distributed Teams
Managed remote teams with structured rituals and accountability systems that lifted productivity, output, and communication.
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What I Bring
Three things founders consistently get from working with me.
01
Strategic Thinking
I find the bottlenecks holding your business back and design the systems that remove them for good.
02
Operational Excellence
I build the processes, playbooks, and rhythms your team needs to scale without breaking.
03
Relentless Execution
I turn plans into shipped outcomes. Owned end to end, with the follow through founders rarely get.
Testimonials
What founders and teams say.
"
Kim brought structure to a chaotic season. Operations, customers, and the team all started moving in sync within weeks.
"
An operator who actually executes. Our SOPs went from messy docs to a real system the team uses every day.
"
She thinks like a chief of staff. Calm, organized, and several steps ahead of the work.
Personal Philosophy
"Growth happens when good people are supported by great systems."
Kim
Contact
Let's build something that scales.
I take on one founder at a time. If you're ready for a partner who owns the operations end to end so you can focus on what only you can do, let's talk.
Limited availability. One founder at a time.